Aggravation!

My pet peeve of the day: "help" guides that aren't helpful at all! I'm cleaning out my desk at work today and finding all kinds of beautiful brochures, ads, pamphlets, etc. from a certain company. I am looking for an answer to a seemingly simple question, for example, how do I connect point A to B. Everywhere I look--oh this product is so wonderful, it even lets you connect point A to B. But in all this literature does it ever tell me HOW to connect the points? NO!!!! Is that to much to ask? And the sad thing is, I see this quite often.